Privacy Policy
Moxie Health & Wellness Inc. (“Moxie Health”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal data when you visit our website (www.moxiehealthandwellness.ca), use our services, or engage with us through other communication channels. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as relevant regulations governing online data collection.
Personal Information We Collect
We may collect the following types of personal information, depending on your interaction with us:
Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
Health Information: Details related to your mental health, therapy history, treatment goals, and any other information you choose to share during your consultations or sessions.
Payment Information: Payment details such as credit card information for services rendered.
Technical Data: Information about your use of our website, such as IP addresses, device types, browser types, operating system information, and browsing patterns (through cookies and similar technologies).
Appointment Information: Appointment dates, times, and related interactions with our booking systems.
We only collect the minimum amount of personal information necessary to provide our services effectively and securely.
How We Use Your Personal Information
The personal information we collect may be used for the following purposes:
Providing Counselling Services: To schedule and conduct counselling sessions, create treatment plans, and communicate with you about your mental health.
Communication: To respond to inquiries, send appointment reminders, or notify you of changes to our services.
Payment Processing: To process payments for services provided and manage financial transactions.
Website Functionality: To improve and personalize your experience on our website, enhance security, and troubleshoot issues.
Legal and Ethical Obligations: To comply with applicable laws, professional standards, and ethical guidelines, including keeping records of counselling sessions when required.
Marketing and Outreach: With your consent, we may use your information to send newsletters, promotions, or other marketing materials. You can opt out of these communications at any time.
Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to collect technical data about your usage of our website. This helps us:
Analyze how visitors use our site and improve user experience.
Customize your visit based on preferences.
Track website performance and identify potential issues.
Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.
Sharing Your Personal Information
We do not sell, rent, or trade your personal information. However, we may share your personal data in the following limited circumstances:
Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, or providing our counselling services. These service providers are contractually required to safeguard your information.
Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, legal request, or to protect our rights or the rights of others.
Professional Duty: As regulated professionals, we may be required to disclose your information in cases of emergency, to prevent harm, or when mandated by law to do so (e.g., in situations of potential risk to yourself or others).
With Your Consent: We may share your information with other health professionals or partners only with your explicit consent.
Data Security
We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards, such as encrypted communications, secure servers, and access control procedures.
While we strive to protect your personal information, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
Retention of Personal Information
We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including for legal, regulatory, or accounting purposes. Once the information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
Your Rights and Choices
As a user of our website, you have certain rights regarding your personal data under Canadian privacy laws, including:
Access: You may request access to the personal data we hold about you.
Correction: You may request corrections to any inaccurate or incomplete personal information.
Deletion: You may request the deletion of your personal information, subject to legal and ethical considerations.
Withdrawal of Consent: You may withdraw your consent for us to collect or process certain data, though this may limit our ability to provide some services to you.
If you wish to exercise any of these rights, please contact us using the contact details below.
Third-Party Websites
Our website may contain links to third-party websites that are not operated by Moxie Health. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Google Services
If you use our website's Google-related services (e.g., Google Analytics or Google Ads), the following applies:
Google Analytics: We use Google Analytics to track and analyze website traffic. Google Analytics collects data such as IP addresses, browser types, device information, and how users interact with our site. This information helps us improve the performance of our website. Google may use the data to provide targeted ads. You can opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-On.
Google Ads: If you interact with Google Ads, we may collect and store information about your activities on our site for advertising purposes. This information is used to customize the ads you see and measure the effectiveness of ad campaigns.
Google’s privacy practices are governed by their own privacy policy, and we encourage you to review it here.
Changes to This Privacy Statement
Moxie Health may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Statement periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, or if you would like to exercise your rights under Canadian privacy law, please contact us at:
Moxie Health & Wellness Inc.
4574 Westwood Rd., Duncan, BC, V9L6K1
Email: info@moxiehealthandwellness.ca
Phone: 778-533-9235
We will respond to your inquiry in a timely manner and in accordance with applicable privacy laws.
Last updated: December 11, 2024